Crisis Concierge

Organizations are often unable to prevent communications crises from spinning out of control, allowing public opinion to harden and inflict long-term damage. That’s why we purpose-built Crisis Concierge to move fast and think smart in a time of crisis.

ROKK’s Crisis Concierge team brings decades of government, media and corporate experience together to help companies, nonprofits and associations prepare for crises and respond to them. When faced with tough news coverage, intense Congressional hearings and other reputational threats, we are a steady partner ready to respond swiftly and regain ownership of the narrative.

rapid response

Crises don’t wait, and neither do we. Our Crisis Concierge team becomes your communications war room the moment you need us–24/7–delivering real-time strategic guidance, effective messaging and constant monitoring of the news and social media.

When a crisis hits, it’s hard to decide where to focus and what to address first. That’s why we create a framework to determine which media and influencers need the most attention then develop counter-narratives to push back on attacks. Through active engagement and message amplification, we address your vulnerabilities, correct the record, pivot from criticism and reframe harmful narratives.

crisis mitigation

Not in crisis mode? We help keep it that way.

Our team plans and prepares for the worst-case scenarios, so if a crisis strikes, you are ready to respond strategically. To find vulnerabilities and communications gaps, we leverage social listening, news audits, regulatory and legislative analysis and opposition research.

Then, we pressure test your crisis protocols with tabletop exercises, evolve your strategy to address blind spots and provide thorough crisis response guidelines.

Reputation & Issue Management

Whether you’re proactively building your brand or recovering from a crisis, you’ll face challenges with stakeholders, policymakers and regulators. Crisis Concierge turns these challenges into opportunities, boosting your reputation through proven communications strategies, impactful messaging and close monitoring of public perception.

Our team uses digital monitoring, AI-based forecasting and human intelligence to stay ahead. We cultivate media relationships and arm influencers with clear, compelling resources that position you as the credible voice in your space.