Crisis Concierge
noun
An immediate crisis communications team ready 24/7 to respond to a variety of crises.
When bad news happens from the toughest news coverage to intense congressional hearings, organizations often struggle to keep the situation from spinning out of control and lose valuable time deciding how to react before the wet cement of public opinion hardens. Our Crisis Concierge team brings decades of government, media and corporate experience helping organization navigate these waters and has the know-how as well as the capacity to handle any communications challenge.
The Crisis Concierge Team:
COMMUNICATIONS
STRATEGISTS
RELATIONS EXPERTS
AND DIGITAL MEDIA
PROFESSIONALS
WRITERS AND
RESEARCHERS
COMMUNICATIONS
STRATEGISTS
RELATIONS EXPERTS
AND DIGITAL MEDIA
PROFESSIONALS
WRITERS AND
RESEARCHERS
Our team can be brought into any steps during the crisis management process and act as an extension of any organization:
CRISIS MITIGATION
We plan and prepare for the worst-case scenarios so we can head off or minimize crises before they occur. ROKK Solutions works with organizations of all shapes and sizes to conduct social listening, self-research, identify vulnerabilities and communications gaps. We then develop communications, strategies and messaging to shore up potential any weaknesses.
RAPID RESPONSE
We do not believe in waiting days to respond to a brewing crisis. We will provide timely strategic guidance and offer effective messaging while monitoring the current state of social media and news environment. Our crisis concierge team answers the need for an immediate communications war-room.
REPUTATION MANAGEMENT
The aftermath of a crisis often creates a variety of challenges for an organization to manage from angry stakeholders to aggressive policymakers and regulators. We will offer proven communications strategies, impactful messaging, closely monitor perceptions and online conversations, respond to reputation threats and proactively seize opportunities to boost an organization’s reputation.
